Privacy Policy

Springz Garage Door Repair ("Springz," "we," "us") repairs and installs residential garage doors, springs, openers and accessories in Austin, Texas and the surrounding Travis and Hays County communities. This policy covers our website at CallSpringz.com, our phone lines, text messages, email, online chat, AI assistants, online tools and any in-person service visit.

Questions about this policy: help@callspringz.com or (737) 313-5700.

Information you give us:

• Name, phone number, email address and service address
• Details about your door, opener, symptoms, photos or videos you send, and answers you give in our cost calculator, remote finder or quote forms
• Appointment, invoice and payment details (card payments are handled by our payment processor; we do not store full card numbers)
• Messages, voicemails, call recordings, chat transcripts and reviews

Information collected automatically: IP address, browser and device type, pages viewed, referring site, approximate location from your IP, and cookie or similar identifiers.

Information from others: lead and review platforms, referral partners, mapping services, and publicly available property information used to plan a visit.

• To answer requests, give quotes, schedule and perform service, and follow up on completed work
• To send appointment confirmations, reminders, technician arrival updates, invoices and warranty information
• To send offers and promotions, only where you have agreed
• To train staff, check quality, and resolve disputes
• To keep our website secure, prevent fraud and spam, and improve our services and tools
• To meet legal, tax, insurance and record-keeping obligations

We may use artificial intelligence and automated software to help answer and manage requests. This can include:

• AI or automated voice assistants that answer, route, transcribe or summarize phone calls, including after hours
• AI chat on our website, in text messages or on social media
• Automated text and email replies, reminders and follow-ups
• Software that transcribes, summarizes or analyzes calls, messages and photos to help our team prepare for your job

What this means for you: when you contact us, you may be speaking or writing with an automated system rather than a person. You can ask for a human at any time and we will connect you or call you back. AI replies are general information only. They are not a binding quote, diagnosis, safety inspection or promise of arrival time. Only a Springz technician who has inspected your door can give a final price or diagnosis.

Your information may be processed by trusted technology providers that power these tools. We require them to use it only to provide services to us and to protect it. We do not allow these providers to sell your information.

Calls to and from Springz, including calls handled by an AI assistant, may be recorded, transcribed and reviewed for quality, training, safety, and record-keeping. By staying on the line you agree to this. If you do not want to be recorded, tell us at the start of the call or email us instead.

When you give us your phone number on a form, by text, by phone or in person, you agree that Springz and those acting for us may contact you at that number about your request by live call, automated or AI-assisted call, prerecorded message and text message (SMS/MMS), including using automated technology.

• Service messages: quotes, scheduling, reminders, arrival updates, invoices, follow-ups and review requests
• Marketing messages: offers and seasonal reminders, only if you separately agree. Consent to marketing is never required to buy our services.
• Message frequency varies. Message and data rates may apply.
• Reply STOP to stop texts at any time. Reply HELP for help, or call (737) 313-5700.
• Tell us on any call that you no longer want calls, and we will honor it.

Mobile carriers are not liable for delayed or undelivered messages. Phone numbers and text opt-in consent are never sold or shared with third parties or affiliates for their own marketing.

We do not sell your personal information and we do not share it for cross-context behavioral advertising in exchange for money. We share it only:

• With employees and contractors who do your work
• With service providers such as scheduling, phone, texting, AI, email, payment, hosting, analytics and accounting providers
• With manufacturers or suppliers to process warranty claims or order parts for your job
• When required by law, subpoena or court order, or to protect the rights, property or safety of Springz, our customers or the public
• As part of a merger, sale or transfer of our business, subject to this policy

Our website uses cookies and similar tools to remember your settings (such as your accessibility choices), keep forms working, measure traffic and see which pages are helpful. You can block or delete cookies in your browser; some features may not work without them. We honor browser Global Privacy Control signals as an opt-out where Texas or other applicable law requires.

We use reasonable administrative, technical and physical safeguards, including encrypted connections and limited access. No system is perfectly secure, and we cannot guarantee absolute security. We keep information as long as needed to provide service, honor warranties, meet legal and tax requirements and resolve disputes, then delete or de-identify it.

Under the Texas Data Privacy and Security Act and other laws that may apply, you may have the right to:

• Confirm whether we process your personal data and get a copy of it
• Correct inaccurate data
• Delete data you gave us or we hold about you
• Opt out of the sale of personal data, targeted advertising and profiling with significant effects

To make a request, email help@callspringz.com or call (737) 313-5700. We will verify your identity and answer within 45 days. If we deny your request, you may appeal by replying to our decision; if your appeal is denied you may contact the Texas Attorney General. We will not treat you differently for using these rights. Some records, such as invoices and warranty records, may need to be kept by law.

Our services and website are meant for adults. We do not knowingly collect information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

Our site links to manufacturer websites, manuals, maps and review sites. Their privacy practices are their own, and we are not responsible for them.

We may update this policy. The date at the top shows the latest version. Material changes will be posted on this page, and continued use of our website or services after an update means you accept it.